Investigate that, I need to collect Skype for Business logs directly on Polycom device to analyze the entire call flow and see which triggered this issue happening. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.Īs issue occurs on the call communication between Skype and Skype for Business on Polycom, and it isn’t occurred on the communication between Skype and Skype for Business normal desktop client, to further
Skype for business on PC client instead of on Polycom can receive any calls from Skype account? If convenient, please take a test, let that user login on Skype for Business PC client instead on Polycom->make a call to that user and let thatĪnna - * Beware of scammers posting fake support numbers here. Generally, once the Skype for Business user added Skype account as contact and Skype user accept the request on, thenĪccording to the previously posts, from my understand, you use Skype account and can’t receive call from all users that use SFB on Polycom and vice versa, users using Skype for Business on Polycom also dropsĪll calls from all Skype accounts, if anything misunderstood, please feel free to correct me.
You can make call to Skype for Business user and vice versa.